Privacy policy

This Privacy Policy describes the policies of Franzraver OÜ (Männi tee 13a, Tartumaa 62107, Estonia, email: info@franzraver.com, phone: +372 5625 7657) on the collection, use and disclosure of information that we collect when you use our website (the "Service"). By accessing or using the Service, you signify that you have read, understood, and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Service.

We may change this Privacy Policy at any time without prior notice and publish the updated Privacy Policy on the Service. The amended policy will take effect 180 days after publication, and your continued access or use of the Service after that time constitutes your acceptance of the amended Privacy Policy. We recommend reviewing this page periodically.

We use information collected about you for the following purposes:

• Marketing and promotion
• Targeted advertising
• Managing customer orders

If we wish to use your information for any other purpose, we will ask for your consent and will only use your information after receiving it, and then only for the purpose(s) for which consent was given, unless required otherwise by law.

We do not transfer your personal data to third parties without your consent, except in limited circumstances:

• Advertising service
• Marketing agencies
• Analytics

We require such third parties to use the personal data shared with them only for the purpose for which it was transferred and not to retain it longer than necessary to fulfil that purpose. We may also disclose your personal information: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce our agreements, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates third-party rights. If the Service or our company merges with or is acquired by another company, your information will be one of the assets transferred to the new owner.

Depending on the applicable law, you may have the right to:

• access, correct or delete your personal data
• receive a copy of your personal data
• restrict or object to the processing of your data
• request that we share (port) your personal data to another company
• revoke any consent you have given us to process your data
• lodge a complaint with the relevant supervisory authority

To exercise these rights, you can contact us at info@franzraver.com. We will respond in accordance with applicable law. Please note that if you do not allow us to collect or process the necessary personal data, or revoke your consent, you may be limited in your access to or use of the Services.

We use cookies for two purposes: to make the site work, and to understand how it is used.

• Essential cookies remember your language choice and your cookie decision. They cannot be switched off and they do not identify you personally.
• Statistics and marketing cookies are set by Google Analytics and the Meta (Facebook) pixel. They help us see which pages are visited and how our advertising performs.

No statistics or marketing cookie is set before you have given consent. Until consent is given, the scripts belonging to those services are not loaded at all.

If you have accepted statistics and marketing cookies, after a purchase in the online shop we send Meta the order amount and the codes of the products bought (without your name, e-mail address or phone number), to measure how our advertising performs.

You can change or withdraw your consent at any time using the button at the end of this page. Cookies can also be deleted in your browser settings.

The security of your information is important to us, and we use reasonable security measures to prevent loss, misuse or unauthorised modification of the information under our control. However, we cannot guarantee absolute security, and therefore we cannot guarantee the security of any information you transmit - you do so at your own risk.

If you have questions or concerns about how we handle your information, you can contact our complaints officer at Franzraver OÜ, Männi tee 13a, email: info@franzraver.com. We will respond to your concerns in accordance with applicable law.

To fulfil your order we process your name, e-mail address, phone number and delivery address or chosen parcel locker. Payment is handled by Montonio Finance UAB; your card details never reach us. If you choose pay later or financing, your details are passed to Inbank AS for the credit decision. For delivery we pass your name, phone number and delivery point to the chosen carrier (Omniva or DPD). We keep order data for the period the Accounting Act requires.